Privacy Policy

At Sky Zone Solutions FZ-LLC, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services for document clearing, business setup, and travel services.

Information We Collect

1. Personal Information

When you use our document clearing, business setup, or travel services, we may collect:

• Full name and contact details (email, phone number, address)
• Passport and Emirates ID information
• Business registration documents
• Travel booking preferences and history
• Visa and immigration documentation
• Payment and transaction information

2. Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages viewed and navigation patterns
• Time and date of visits
• Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

• Document Processing: To clear customs documents, process permits, and handle government documentation
• Business Setup: To register your business, obtain trade licenses, and provide PRO services
• Travel Services: To book flights, hotels, arrange visas, and provide travel insurance
• Communication: To send booking confirmations, updates, and service-related notifications
• Customer Support: To respond to your inquiries and provide assistance
• Legal Compliance: To comply with UAE regulations and legal requirements
• Service Improvement: To analyze usage and improve our services
• Marketing: To send promotional offers (with your consent)

Travel Service Bookings

To ensure you get the best rates and personalized travel itineraries:

• Consultation: All flight, hotel, and visa inquiries are handled personally by our travel experts.
• WhatsApp & Direct Contact: You can browse our services online, but final details (dates, prices, availability) and bookings are processed via WhatsApp or direct phone contact.
• Secure Processing: Once you confirm your itinerary via WhatsApp, we will process your booking securely and provide official e-tickets and vouchers.

This approach allows us to double-check visa requirements and find exclusive deals that may not be available on automated platforms.

How We Share Your Information

We may share your information with:

• Government Authorities: UAE customs, immigration, RAKEZ, and other regulatory bodies for document processing and business registration
• Travel Partners: Airlines, hotels, visa processing centers, and insurance providers
• Service Providers: Third-party vendors who assist with payment processing, IT services, and customer support
• Legal Requirements: When required by UAE law or to protect our legal rights
• Business Transfers: In case of merger, acquisition, or sale of business assets

Data Security

We implement industry-standard security measures to protect your personal information:

• Encrypted data transmission using SSL/TLS technology
• Secure servers with firewall protection
• Access controls and authentication systems
• Regular security audits and updates
• Employee training on data protection

While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but strive to protect your information using commercially acceptable means.

Your Privacy Rights

Under UAE data protection regulations, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Provide personalized content and services

You can control cookies through your browser settings. However, disabling cookies may limit some features of our website.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements in the UAE
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

Document clearing and business setup records are retained for a minimum of 7 years as per UAE commercial law. Travel records are retained for 3 years.

Third-Party Links

Our website may contain links to third-party websites, including:

• Government portals (UAE Pass, RAKEZ, Dubai Customs)
• Airline and hotel booking platforms
• Payment gateways

We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

Children's Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect information from children under 18. If you believe a child has provided us with personal information, please contact us immediately.

International Data Transfers

While our business is based in the UAE, your information may be transferred to and processed in other countries for:

• International flight and hotel bookings
• Visa processing for foreign countries
• Cloud storage and IT infrastructure

We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for major changes

We encourage you to review this Privacy Policy periodically for any updates.